Email [email protected] or request a callback below, Monday to Friday, 8:00am to 6:00pm Eastern Time. A licensed Ontario advisor answers, not a call centre. With the parent’s date of birth, planned arrival date and province, we can price the TuGo plan sold on SuperVisaDirect and answer the fine-print questions on the first call.
How do you reach us?
Email is answered within one business day. A callback request lets you pick a 30-minute window, which suits hosts who work shifts or want the parent on the line from another time zone.
| Channel | Details | Hours |
|---|---|---|
| [email protected] | Replies within one business day | |
| Callback request | Pick a 30-minute window on the contact page | Mon-Fri 8:00am-6:00pm ET |
| Coming; number will appear here when live | - | |
| Ontario mailing address shown in the footer | - |
Our early opening covers the evening in India, Pakistan and the Philippines, where most super visa applicants live. Parents can join a call from home while the host is in Ontario.
What should you have ready?
Three facts produce a quote: the parent’s date of birth, the planned arrival date and the province where they will stay. Add the coverage amount and deductible if you have a preference. For plans that cover pre-existing conditions, have the parent’s medication list and recent treatment dates nearby.
- Parent’s date of birth, as on the passport.
- Planned arrival date, even if the visa is still being processed. We can move it later.
- Province of stay. We currently serve Ontario residents; other provinces planned for 2028.
- Coverage amount. IRCC requires at least $100,000 per applicant, as set out in the IRCC document checklist.
- Health history, if the parent has any ongoing condition, medication change or hospital visit in the past year.
How do you request a callback?
Choose a window and tell us who should be on the call. We confirm by email and call at the agreed time. If the parent will join from abroad, say so and we will allow extra time for the health questionnaire. Callbacks are booked Monday to Friday, 8:00am to 6:00pm ET.
Is there an office?
We work online and by phone; there is no walk-in office. Our Ontario mailing address is shown in the footer. Most families never need anything beyond email and a callback, because the application and documents are handled online.
What if you are not in Ontario?
Tell us. We will say plainly whether we can help today. Super Visa Direct Insurance Services is licensed in Ontario; other provinces are planned for 2028, and Quebec is not served. Where we cannot arrange a policy, we will not take your details.
For a complaint rather than a question, use the process on our complaints page. To see how the purchase works before you write, read how it works.
Questions people ask
Will I speak to a licensed advisor or a sales agent?
A licensed advisor. Super Visa Direct Insurance Services is an independent Ontario agency whose designated licensed agent, Cameron Hayes, holds an Ontario life and accident-and-sickness licence, which you can verify on FSRA's register. We do not use outsourced call centres or unlicensed sales staff.
Can my parent join the call from India or the Philippines?
Yes, though the host usually buys the policy. Our 8:00am ET opening covers the evening in India and the Philippines. Email works at any hour, and WhatsApp is coming. We can run the health questionnaire with the parent on the line, which is the most reliable way to get accurate answers.
Do I need to visit an office?
No. We work online and by phone; there is no walk-in office. Our Ontario mailing address is shown in the footer. Everything, including a life insurance application or a complex health history, can be done by callback, email and the insurer's online application.
What is the fastest way to get a quote?
Enter the parent's date of birth, arrival date and province into the online quote tool and the price for the TuGo plan appears immediately, with its stability period and refund rule on the same card. If you would rather talk, request a callback with the same three facts and an advisor will price the plan and answer the fine-print questions while you are on the line.
Talk to a licensed advisor
Mon–Fri 8:00am–6:00pm ET